3.1 The Nexabyte1 “Labor-Integrity” Standard
At Nexabyte1.store, we deal in high-intensity technical labor and bespoke digital assets. Because our “Products” are intangible services and non-returnable digital files, our refund policy is governed by Professional Service Standards. Unlike a pair of shoes, hours of expert coding and custom design cannot be “returned.”
3.2 The “Pre-Execution” Cancellation Window
- Full Refunds: Available only if requested within 2 hours of purchase AND before the “Project Intake Form” has been submitted.
- The “Work-in-Progress” Credit: If a client wishes to cancel after work has begun (e.g., ad designs are in progress), we offer a “Pro-Rated Credit” minus the cost of the labor hours already expended at our standard studio rate.
3.3 The “Velocity Guarantee” (Speed Pack Only)
If you purchase the “2-Second Velocity Fix” and your site does not show a measurable improvement in Google PageSpeed Insights or GTMetrix after our final deployment (and assuming no server-side hardware issues), we will continue to optimize at no additional cost until the threshold is met.
3.4 Non-Refundable Scenarios
- Ad Performance: No refunds are issued based on the “performance” of an ad campaign (e.g., “I didn’t get enough sales”). We sell the setup and creative, not the market’s reaction to your product.
- Change of Mind: Once a “Brand Identity Kit” or “Sales Funnel Map” has been delivered in PDF/AI format, the sale is final.
- Platform Bans: We are not responsible if your Meta Ad Account is banned due to your product type or previous policy violations.